Apr 17, 2019
Rejuvenating our mindfulness
power of pause program is a current goal. I am so proud of our
mindfulness team of 57 Evo guides. These are people who have
dedicated a full day of training on the power of pause and who are
going through monthly classes on how to be mindfulness advocates
and practice stress reduction. This episode is a quick recap on
what the power of pause is and the benefits on a team
Then I have an interview with
Michael Kapoulis the 2018 general manager of the year from the
Hyatt Centric Fisherman's Wharf. His entire team has
beautifully and openly embraced the power of pause. We talk about
how this helps teams on a business level and each individual on a
personal level. We also talk about implementing different
techniques for different sectors such as engineering, housekeeping,
and the front desk.
- [03:34] The power of pause at
Evolution Hospitality is our custom created program that brings
together brain science, psychology, and mindfulness to help every
evolutionary live up to their full potential.
- [04:18] The best way to help
the power of pause to grow organically is to recruit other people
into the movement as power of pause champions.
- [05:02] Ask enthusiastic group
members if they would like to be champions and just ask for
- [05:28] To train other power of
pause champions work with them over the phone or in private. Have
them read the script and practice with you before they are in a
- [06:00] You can also empower
them using the voice recordings. Consistency is key so ask that
person to lead the pause every day.
- [07:30] Taking a moment to
pause can diffuse a sticky situation with guests.
- [08:47] Ask employees to take a
personal pause before they come to meetings.
- [11:50] Michael was the general
manager at Hotel Adagio and now he's the general manager at Hyatt
Centric. Both of these properties are busy tourist destinations in
a union stronghold. Michael still found time to embody the culture
and embrace the power of pause.
- [12:58] The guiding principles
really helped things at the hotel Adagio. It also solidified the
relationship with the team at the Hyatt Centric.
- [13:40] Michael believes if you
take care of your people, they will be there for you.
- [13:56] Starting the power of
pause just takes a couple moments first thing in the morning. It
also creates a cohesive team energy.
- [15:14] The housekeepers are
the hardest-working evolutionaries. There was a joy when we all
found calm together.
- [16:20] Michael has a pause
with the team, and it helps unite them and lets them know that they
are not on their own.
- [16:55] Michael is all about
the team and treating people with respect.
- [17:23] It's the one-year
anniversary of launching the power of pause. We are also training
Evo Revolution guides.
- [18:27] Michael and his partner
do something like play a game before bed that doesn't involve
screens. This enables Michael to sleep a full 8 hours soundly. The
digital detox is very beneficial.
- [19:30] One of our guiding
principles is leading by example. Michael embodies
- [20:14] Michael thinks of the
happiest place on earth, Disney, when he takes a pause. This is his
- [22:14] Michael's favorite
guiding principle is make it better than it was before.
- [23:20] Michael's advice for
new leaders is to truly get to know the people you are working
Links and Resources: